Frequently Asked Questions
Everything you need to know about your Cernucci order and jewelry care.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return policy for all unworn items in their original packaging. Please note that earrings and custom-made pieces are non-returnable due to hygiene and personalization.
Do your products come with a warranty?
Yes, all Cernucci jewelry is covered by a 12-month warranty that protects against manufacturing defects and craftsmanship issues.
Will your jewelry turn my skin green?
No. Our jewelry is crafted using high-quality materials such as 14k-18k Gold plating, Vermeil, and 925 Sterling Silver, ensuring it is skin-safe and durable.
How should I care for my jewelry?
To maintain shine, keep your jewelry away from water, sweat, and perfumes. Store it in the provided Cernucci pouch when not in use.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.